Delivery, Returns & Shipping policy

AutoFast Store Delivery, Returns & Shipping policy

At AutoFast Store, customer satisfaction is our top priority. We are committed to providing high-quality products and reliable service while maintaining a clear and fair Return, Refund, and Shipping Policy in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, ensuring the protection of the rights of all parties.

  1. Return Policy

Customers may request a return of purchased products subject to the following conditions:

  1. The return request must be submitted within seven (7) days from the date the product is received.
  2. The product must be unused, uninstalled (particularly tires), unopened where applicable, and must not have been operated or used in any way.
  3. The product must be returned in its original condition, including the original packaging, labels, accessories, and all accompanying items.
  4. The customer must provide the original invoice, order number, or any valid proof of purchase.
  5. AutoFast Store reserves the right to reject any return request if the returned product does not comply with the conditions stated in this policy.

Important Notice

Due to the nature of tires, lubricants, fluids, and automotive batteries, the following items are not eligible for return once they have been used:

  • Tires that have been mounted on a wheel, balanced, installed, driven, or otherwise used.
  • Tires that have been modified, damaged, or mishandled after delivery.
  • Engine oils, lubricants, and automotive fluids whose seals have been opened or which have been used.
  • Automotive batteries that have been installed or used.

Returns for the above products will only be accepted in the event of a verified manufacturing defect.

  1. Return Request Procedure

To initiate a return request, customers should follow these steps:

  1. Contact our Customer Service team via email or WhatsApp, providing the order number.
  2. Clearly state the reason for the return and attach supporting photographs of the product when requested.
  3. Our Customer Service team will review the request and notify the customer of the outcome.
  4. If the request is approved, detailed return instructions will be provided.
  5. Returns sent without prior authorization from AutoFast Store may be refused.

 

  1. Refund Policy
  1. Refund requests will be processed only after the returned product has been received, inspected, and confirmed to comply with the Return Policy.
  2. Approved refunds will be credited to the same payment method used for the original purchase.
  3. Refund processing typically takes 5 to 10 business days from the date the refund request is approved.
  4. The time required for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank or payment service provider.
  1. Return Shipping Charges
  1. The customer shall bear the cost of return shipping if the return request is due to a change of mind or any reason not attributable to AutoFast Store.
  2. Original shipping charges and installation fees (where the installation service has been provided) are non-refundable.
  3. If the return is due to an error by AutoFast Store, such as delivery of an incorrect product or a verified manufacturing defect, AutoFast Store will bear all return shipping, replacement, or refund costs.

 

  1. Exchange Policy

Products may be exchanged under the following circumstances:

  • Receipt of an incorrect product.
  • Verified manufacturing defects.
  • Product damaged during shipping.

Subject to the following conditions:

  • The request will be reviewed and verified by AutoFast Store.
  • Exchanges are subject to product availability.
  • If the requested replacement product is unavailable, the customer may choose either:
    • An alternative product; or
    • A full refund of the order value.

 

  1. Non-Returnable Products

The following products are not eligible for return:

  1. Tires that have been installed, mounted, balanced, or used.
  2. Engine oils, lubricants, or fluids whose seals have been opened or that have been used.
  3. Products damaged as a result of misuse, negligence, improper storage, or unauthorized modifications.
  4. Products returned after the seven (7) day return period has expired.
  5. Products returned without their original packaging or with missing labels.
  6. Automotive batteries returned without the original warranty card.
  7. Products for which proof of purchase from AutoFast Store cannot be provided.

 

  1. Order Cancellation Policy

Customers may request to cancel their order before it has been shipped or handed over to the shipping carrier.

  • In such cases, the customer will receive a full refund without any deductions for payment processing fees or banking charges, in accordance with applicable regulations.
  • Once the order has been shipped or handed over to the shipping carrier, cancellation is no longer permitted. The customer may instead request a return after receiving the order, subject to the terms and conditions of this Return Policy.

 

  1. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please follow the steps below:

  1. Notify AutoFast Store immediately upon discovering the issue, and no later than three (3) days from the date of delivery.
  2. Provide clear photographs showing the defect or discrepancy.
  3. AutoFast Store reserves the right to inspect the product or refer it to the authorized distributor or manufacturer to verify the reported manufacturing defect.
  4. Upon confirmation of the defect or error, AutoFast Store will replace the product or issue a full refund at no additional cost to the customer.

 

  1. Product Availability & Alternative Products

In the event that a product becomes unavailable after the order has been confirmed due to inventory updates or circumstances beyond our control:

  1. AutoFast Store will contact the customer to inform them that the ordered product is unavailable.
  2. AutoFast Store may offer an alternative product of the same size or with equivalent or superior specifications. No alternative product will be shipped without the customer’s prior approval.
  3. If the alternative product is priced higher, the customer must pay the price difference before the order is processed. If the alternative product is priced lower, the price difference will either be refunded or credited to the customer, subject to mutual agreement.
  4. The customer has the right to reject any proposed alternative products, in which case a full refund of the order value will be issued without any deductions.

 

  1. Shipping & Delivery Policy
  1. Orders are processed during official business hours after payment has been successfully confirmed.
  2. Delivery times vary depending on the customer’s location and the shipping carrier. Delivery estimates begin from the date the order is handed over to the shipping provider.
  3. Customers are responsible for ensuring that the shipping address, contact information, and mobile number provided are complete and accurate.
  4. If delivery cannot be completed due to incorrect information or the customer’s failure to respond, additional shipping or re-delivery charges imposed by the shipping carrier may apply.
  5. Customers are advised to inspect the shipment upon delivery. If any visible damage to the packaging is identified, it is recommended that the customer report it to the shipping carrier immediately and notify AutoFast Store without delay.

 

  1. Delays & Force Majeure

AutoFast Store shall not be held liable for any delay in processing or delivering orders resulting from circumstances beyond its reasonable control, including but not limited to:

  • Adverse weather conditions.
  • Natural disasters.
  • Government actions or regulations.
  • Technical failures.
  • Delays caused by shipping carriers or logistics providers.
  • Any other force majeure event beyond the control of AutoFast Store.
  1. Warranty

Certain products sold through AutoFast Store are covered by the manufacturer’s warranty or the authorized distributor’s warranty, subject to the applicable warranty terms and conditions.

The warranty does not cover defects or damage resulting from, but not limited to:

  • Misuse or abuse.
  • Improper installation or maintenance.
  • Accidents or external damage.
  • Improper storage or handling.
  • Use contrary to the manufacturer’s instructions or recommendations.
  • Normal wear and tear resulting from regular use.

Customers are encouraged to refer to the warranty terms provided with each product or contact our Customer Service team for further information.

 

  1. Contact Us

For inquiries, return requests, refunds, exchanges, or complaints, please contact us through:

Email: support@autofast.sa

WhatsApp: +966 558350200

Our Customer Service team will be pleased to assist you during our official business hours.

 

General Terms

  • AutoFast Store reserves the right to amend or update this Return, Refund, and Shipping Policy at any time to ensure compliance with the applicable laws and regulations of the Kingdom of Saudi Arabia. Any amendments shall become effective immediately upon publication on the website.

  • By placing an order through the AutoFast Store website, the customer acknowledges that they have read, understood, and agreed to be bound by this Return, Refund, and Shipping Policy, together with all applicable Terms & Conditions.